Pulse Phase

Refund Policy

Last updated: July 20, 2026

Thank you for using Pulse Phase. We are committed to ensuring a fair and transparent experience for all institutes listing on our platform. Please read our refund policy carefully.

1. Institute Subscriptions (PRO & GROWTH Plans)

We offer a generous refund window for our premium subscription plans:

  • Within 7 Days: If you are unsatisfied with your subscription, you may request a cancellation within 7 days of your purchase. You will receive a 90% refund of the total amount paid. The remaining 10% covers non-refundable payment gateway and processing fees.
  • After 7 Days: No refunds are available. You may still choose to cancel your subscription to prevent future manual renewals, and your premium features will remain active until the end of your 1-year billing cycle.

2. Verification Requests

The fee paid for the "Verified Badge" application involves manual administrative review and processing of documents. Therefore, Verification payments are strictly non-refundable, regardless of whether your verification application is approved or rejected.

3. Rank Boosts

Rank Boosts immediately secure a limited, exclusive slot for your institute in specific cities or areas. Because purchasing a slot prevents other institutes from acquiring it, Rank Boost payments are strictly non-refundable once the transaction is completed.

4. How to Request a Refund

If you meet the eligibility criteria for a subscription refund, please follow these steps:

  • Log in to your Institute Dashboard.
  • Navigate to the Subscription tab.
  • Click the Cancel & Request Refund button.
  • Provide a brief reason for your cancellation.

Our team will review your request within 2-3 business days. Once approved, the refunded amount will be credited back to your original payment method within 5-7 business days, depending on your bank.

5. Account Downgrades

Upon approval of a 90% refund request, your account will be immediately downgraded to the FREE plan, and all premium features associated with the PRO or GROWTH plans will be removed from your public profile.

6. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at: support@pulsephase.com